Privacy Policy

Effective Date: March 1st, 2025

1. Introduction

Welcome to GlobalWire NG Limited ("GlobalWire," "we," "us," or "our"). Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website, mobile applications, and related services (the "Services").

By using our Services, you consent to the collection and processing of your personal data as described in this Privacy Policy, in accordance with the Nigeria Data Protection Act 2023 (NDPA) and NDPR (Nigeria Data Protection Regulation 2019).

2. Information We Collect

We may collect and process the following types of information:

• a) Personal and Financial Information
  • Full name
  • Date of birth
  • Contact details (email address, phone number, physical address)
  • Identification details (e.g., Bank Verification Number (BVN), passport, national ID, driver’s license)
  • Financial information (bank account details, transaction history)
  • Employment details (if required for verification purposes)
• b) Transaction and Payment Data
  • Details of financial transactions conducted through our platform
  • Exchange rate preferences
  • Beneficiary details
  • Payment methods used
• c) Technical and Device Information
  • IP address
  • Device type and model
  • Operating system and browser type
  • Cookies and tracking technologies (see Section 8)
• d) Other Information
  • Customer support interactions
  • Feedback, reviews, and survey responses

3. How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve our Services.
• Process transactions, including currency exchange and transfers.
• Verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Prevent fraud, unauthorized access, and other illegal activities.
• Comply with legal and regulatory obligations.
• Communicate with you regarding your account, transactions, promotions, and updates.
• Analyze user behavior to improve our Services and user experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for us to process your data.
• Contract Performance: When processing is necessary to fulfill a contract with you.
• Legal Obligation: To comply with regulatory and legal requirements, including AML/KYC laws.
• Legitimate Interests: To enhance security, prevent fraud, and improve our Services.

5. Data Sharing and Disclosure

We may share your data with:

• Regulatory Authorities: To comply with financial regulations and legal requirements.
• Financial Partners: Banks, payment processors, and currency exchange partners.
• Service Providers: Companies that assist us in IT support, identity verification, fraud prevention, and customer service.
• Law Enforcement: If required by law, court order, or to protect our legal rights.
• Affiliates and Business Partners: In connection with mergers, acquisitions, or partnerships.

We do not sell or rent your personal information to third parties.

6. Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or theft. These measures include encryption, secure storage, and access controls. However, no system is completely secure, and we advise users to take personal precautions when using our Services.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our agreements.

When no longer required, we securely delete or anonymize your data.

8. Your Rights

Under the NDPA and NDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data where applicable.
• Objection: Object to processing for certain purposes.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise your rights, contact us at [email protected].

9. Cross-Border Data Transfers

If we transfer your data outside Nigeria, we ensure that appropriate safeguards are in place to protect your information, in compliance with NDPR requirements.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze trends, and improve our Services. You can manage cookie preferences through your browser settings.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or our website. Continued use of our Services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

GlobalWire NG Limited
The Post Square, Adeola Odeku Street, Victoria Island, Lagos, Nigeria.
[email protected]

By using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.